Below are our Terms and Conditions for customers booking their travel through Muay Thai Holidays
Your booking is made with Muay Thai Holidays. These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). These pages, the content and infrastructure of these pages, and the online hotel reservation service provided on these pages and through the website (the "service") are owned, operated and provided by MuayThai Holidays ("MuayThai Holidays", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
By making a reservation or booking with a training camp or our flight and hotel partners, you accept and agree to the relevant cancellation and no-show conditions of the training or course, and to any additional terms and conditions of the school that may apply to your reservation, booking or during your stay, including for services rendered and/or products offered by the training camp (the terms and conditions of the training camp can be obtained with the relevant gym partner). The general cancellation and no-show policy of each training or course is made available on our website at the training or course information pages, during the booking procedure. Please check these remarks and conditions thoroughly for prior making your booking. Most of the offers displayed are non refundable when booking a training package only. However when booking the flight and hotel package together - depending on the airline we may refund the airport taxes only. The value will be refunded back onto the card used less any transaction credit card fees. As some training camps require prepayment before arrival. In this case of no show no money can be refunded.
Your use of this website is expressly conditioned on your acceptance of the following fare rules of your flight booking. Fares and Taxes are non refundable. Ticket is non re-routable, Non -Transferable and Name changes are not permitted.
Changes are not permitted except in certain circumstances, and extra charges will apply. Carriers reserve the right to change the flight schedule at any time prior to departure. Reconfirmation 72 hours prior to departure applies to both to outward and homeward journeys as per carrier instructions.
Flights Coupons must be used in the order set out in the itinerary, any failure to use the ticket out of order will invalidate the rest of the ticket.
Passengers must pay £30 per ticket . This relates to a void charge if brought our notice during customer service opening hours. Please note Following day ticket fare rules applicable as set by the airline / supplier.
If you have any queries or comments about the policy or our use of your personal information, please get in touch with us by emailing us at firstname.lastname@example.org
In general, but not exclusively, we use the information we collect about you to:
- help provide a more personalised service to you
- provide information services to relevant third parties connected to your holiday including e.g gyms, hoteliers, airlines and coach companies,
- improve the features and services we offer and support our own marketing and promotion efforts.
Personal information collected
When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name, age and your contact details. Additionally, we may collect payment details and or relevant health information including details of any disabilities or dietary requirements, so that we may process your reservation. MuayThai Holidays may also collect information about your use of this Site as well as information about you from the emails or letters sent to you. Finally, MuayThai Holidays may collect information about your holidays and the type of break you wish to purchase.
Information collection and use
Primarily, we require this information to understand your needs and provide you with the service that you have requested.
Your information will also enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested.
MuayThai Holidays may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.
In particular, MuayThai Holidays may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you, or post to you, details of any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at email@example.com and tell us.
Who has access to the information you provide or we collect?
MuayThai Holidays retains access to all personal information that we have collected from you.
MuayThai Holidays may disclose your information to other companies within our group, or to those companies that need to know them in order that we may successfully provide you with your excursion or holiday (e.g hotels and airlines). Your details may also be passed to any company processing data on our behalf (e.g credit card authorization centres), our professional advisors, public authorities (e.g customs, immigration or the police), or where we are required in law to disclose your information. If necessary such data transfers maybe to outside the European Union, where it is possible that data protection controls are not as stringent as in the UK.
When our service is available via the websites of our partners, those partners may have access to your information. Their use of your personal information is governed by their privacy policies. MuayThai Holidays is not responsible for the privacy policies and practices of any other websites, even if you access those using links from this Site or if you can access this Site or use our services from them. We therefore recommend that you check the policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Providing you agree, MuayThai Holidays may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, please email us at firstname.lastname@example.org and tell us.
We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.
Cookies and tracking
When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.
We use Google Analytics to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org, or to opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Security, storage and transfer of information
We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.
All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by viewing 'your details' page. We will retain your information for a reasonable period or for as long as is required by law.
All of our flight inclusive packages which are operated by MuayThai Holidays and Trayvale Ltd are fully protected through our Air Travel Organiser’s Licence number 3373.
Changes to the Policy
We may change this Policy from time to time as we add new services or features, or in response to changes in the law or our commercial arrangements. Any changes to this Policy will be posted on this Site.